Shipping & Returns
At SonGBook, we understand that timely shipping and delivery are crucial to your experience.
Our dedicated team ensures that your orders are processed and shipped promptly, with tracking information provided every step of the way.
Domestic Shipping
Canada Post offers efficient domestic parcel shipping services tailored to meet your needs. With a variety of shipping options, you can choose the best solution for your size and delivery speed. Enjoy reliable tracking and delivery across Canada, ensuring your parcels arrive safely and on time. Trust Canada Post for all your domestic shipping requirements.
USA Shipping
Are you looking for reliable parcel shipping services to the USA using Canada Post? Our services ensure your packages are delivered safely and efficiently, with various options to suit your needs. Enjoy competitive rates and tracking capabilities for peace of mind. Trust us to handle your shipping needs with care and professionalism.
International Shipping
Canada Post offers reliable international parcel shipping services to ensure your packages reach their destination and on time. With a variety of shipping options, you can choose the service that best fits your needs, whether it's standard or expedited delivery. Benefit from tracking capabilities and competitive rates that make sending parcels abroad easy and efficient. Trust Canada for your international shipping needs and experience peace of mind with every shipment.
Domestic Shipping
Canada Post Domestic Regular Parcel™
Economical, reliable ground shipping in Canada
Use Regular Parcel™ for an economical ground delivery service in Canada. Tracking is available and the delivery status can be checked online.
Delivery standards are for items sent between most major urban centres and are estimates only.
​
Actual delivery times depend on origin, destination, weather conditions and other factors. Find the specific delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool.
​
Shipping distance/Projected arrival date (business days)
​Local
1 - 3 days
Regional
3 - 6 days
National
4 - 10 days
​
Included features and additional options
​
Tracking: You can track parcels using the unique tracking number. Get email notifications or use our mobile app.
​
Environmental responsibility - Carbon-neutral shipping:
Shipping on flat rate boxes and all regular and expedited parcel delivery services is now carbon-neutral. For more information on carbon-neutral shipping, visit our Sustainable delivery page.
Canada Post Domestic Xpresspost™
Fast, cost-effective shipping everywhere in Canada
​
Get next-day and 2-day shipping with Xpresspost™. All items are tracked, delivery times are guaranteed and the delivery status can be checked online.
Delivery standards are for items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors. Find the specific delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool.
​
Shipping distance/Projected arrival date (business days)
Local
Next day
Regional
Next day
National
2 days
​
Included features and additional options
​
Tracking: You can track parcels using the unique tracking number. Get email notifications or use our mobile app.
​
Peace of mind On-time guarantee: If your parcel doesn’t arrive on time, you get replacement service or credit equivalent to the shipping charges. Terms and conditions apply.
Liability coverage up to $100: Every package has an automatic $100 coverage. Purchase additional liability for valuable parcels. Terms and conditions apply.
Canada Domestic Delivery Standards​
Here’s an overview of delivery standards for Parcel Services shipping in Canada
​
Parcel Services shipping in Canada delivery standards overview.
USA Shipping
Fast, cost-effective shipping to the U.S.
Your best choice for fast, cost-effective shipping of documents and parcels. You can track your items, confirm delivery with a signature and get on-time guarantees to most U.S. states with Xpresspost™– USA.*
​
Shipping speed
Shipping destination. United States of America
Projected arrival date: 2-3 (business days)​
Delivery standards are for items sent between most major urban centres and depend on origin, destination and other factors. Actual delivery times may vary, other terms and conditions apply.​​
Canada Post Xpresspost™ – USA
Included features:
​
On-time guarantee: If your parcel doesn’t arrive on time, you get replacement service or money-back credit for the shipping charges.
Signature: Get a signature when the item is delivered. Included with all Xpresspost –USA services.
Hassle-free customs clearance: Duty and taxes will be collected from the person receiving the parcel when it’s delivered.
Liability coverage up to $100: Every package has an automatic $100 coverage. Purchase additional liability for valuable parcels. Additional insurance isn’t available for prepaid envelopes. Terms and conditions apply.
Canada Post Tracked Packet – USA
Reliable shipping for small and lightweight parcels to the U.S.
​
Tracked Packet™– USA is a reliable shipping service for small and lightweight items (less than 2 kg) going to the U.S. Ideal for e-commerce shipping with features like online tracking and insurance coverage up to $100*.
Shipping speed
​
Shipping distance. United States of America
​
Projected arrival date (business days) 4-7
​
​
Included features and additional options
​
Tracking: Customers can track parcels using the unique tracking number. Get email notifications or use our mobile app.
Reference number tracking: Use your own internal reference number or reference name when you create a shipping label.
​
Peace of mind: Liability coverage up to $100. Every package has an automatic $100 coverage. Terms and conditions apply.
Liability coverage up to $100: Every package has an automatic $100 coverage. Purchase additional liability for valuable parcels. Terms and conditions apply.
​
Hassle-free customs clearance: Duty and taxes will be collected from the person receiving the parcel when it’s delivered.
​
Return to sender: Parcels are returned to you if the customer has moved or the address is incomplete or doesn’t exist.
International Shipping
Quick, affordable shipping around the world
Ship your documents and parcels fast and affordably. You can track your items, confirm delivery with a signature and get on-time guarantees to more than 70 countries with Xpresspost™ – International.
​
Shipping speed
Shipping destination. Available to more than 70 countries
Projected arrival date: 4–7 (business days)
​
If your country isn't on the list, you can use International Parcel - Air to deliver your parcel.
Delivery standards are for items sent between most major urban centres and depend on origin, destination and other factors. Actual delivery times may vary, other terms and conditions apply.​​
Canada Post Xpresspost™ – International
Included features:
​
Tracking
Customers can track parcels using the unique tracking number. Get email notifications or use our mobile app.
Reference number tracking
Use your own internal reference number or reference name when you create a shipping label.
​
Delivery to a post office box
Offered for international destinations where available.
​
Peace of mind
On-time guarantee*. If your parcel doesn’t arrive on time, you get replacement service or money-back credit for the shipping charges.
Liability coverage up to $100
Every package has an automatic $100 coverage. Purchase additional liability for valuable parcels. Additional insurance isn’t available for prepaid envelopes. Terms and conditions apply.
Hassle-free customs clearance
Duty and taxes will be collected from the person receiving the parcel when it’s delivered.
Canada Post Tracked Packet – International
Worldwide economical and trackable small parcel shipping
​
Tracked Packet™– International is a reliable shipping service for small and lightweight items (less than 2 kg) going to 31 select countries. It’s ideal for e-commerce shipping with options like online tracking and insurance coverage up to $100*.
​
Shipping speed
​
Shipping distance. International destinations to 31 countries
​
Projected arrival date (business days)6–10
​
​
Included features and additional options
​
Tracking: Customers can track parcels using the unique tracking number. Get email notifications or use our mobile app.
Reference number tracking: Use your own internal reference number or reference name when you create a shipping label.
​
Peace of mind
​
Liability coverage up to $100: Every package has an automatic $100 coverage. Purchase additional liability for valuable parcels. Terms and conditions apply.
​
Hassle-free customs clearance: Duty and taxes will be collected from the person receiving the parcel when it’s delivered.
​
Return to sender: Parcels are returned to you if the customer has moved or the address is incomplete or doesn’t exist.
If you have read the above informatioon and still have a shipping related enquiry, please contact us and we will get back to you as soon as possible.